TERMS & CONDITIONS

1) HOW DO I RESERVE A VEHICLE Once you have received the official quotation an agreed deposit is required to secure the booking. This deposit can be paid via credit/debit cards or a UK cheque. On receiving your deposit we will send you full confirmation of your hire. You should check the details of the hire carefully and notify us immediately of any errors or changes. 2) WHEN IS THE BALANCE DUE The balance is to be paid in FULL 7 Days PRIOR to the supply of our services. Balance is taken from the same securing credit/debit card initially used to pay the deposit (unless otherwise indicated) Payment via cheque must be received by us with not less than 14 days prior to the hire date. 3) IS THERE A CANCELLATION FEE Yes. Should you require canceling your booking, you should advise us by telephone, followed by confirmation in e-mail or in writing. Cancellation charges are shown below 4) TABLE OF CHARGES FOR CANCELLATION * Cancellation 7 days prior to hire - Deposit less £25 for admin charges * Cancellation 8-4 working hours prior to hire time - 50% of expected hire charge * Cancellation less than 4 working hours prior to hire time - 100% of expected hire charge * Working hours are deemed to be between the hours of 8am - 5pm 5) DO WE MAKE CHARGES FOR ALTERATIONS If the changes are minimal then we do not make a charge for the alteration. If the change or changes alter the structure of the hire then charges are made at the applicable rate to that hire. The company of Rules Chauffeur Drive Ltd shall deem the alteration to be minimal or not. 6) IS THE HIRE PRICE GUARANTED The cost of vehicle hire is guaranteed providing that the payment schedule for the hire is adhered to and the original structure of the hire is not altered 7) VEHICLES We reserve the right to substitute any car in the event of a breakdown prior to any booking. We will endeavor to supply a vehicle of equal quality, if this is not possible we will make an adjustment to the price accordingly. If the car should breakdown during your journey the chauffeur will contact us to arrange car/cars to get you to your destination as soon as practical. 8) OUR RESPONSIBILITY TO YOU We shall supply all the inclusions of the hire as specified in the confirmation of booking. We accept responsibility for acts/omissions of our employees 9) DISORDERLY BEHAVIOUR The company reserves the right to refuse travel to anyone that it deems to be a nuisance or danger to its employees or passengers. In extreme cases of nuisance the company may request the police to assist to eject the offenders. No compensation or refund shall be made to anyone requested to leave the vehicle under such circumstances 10) LUGGAGE INFORMATION In general our Mercedes S Class luggage limitations run to 3 normal sized suitcases plus 1 piece of hand luggage. We will endeavor to accommodate your luggage but please note that we cannot guarantee to carry all luggages, if these rules are exceeded. 11) SMOKING POLICY The Company adopts a no smoking policy on all of its vehicles. This is for strict compliance. 12) PARKING & TOLLS All Parking and tolls will be charged at cost and added to the final hire fee THANK YOU.